SHIPPING POLICY
Please be aware that all orders are processed within 3 business days (NOT including weekends, sales or holidays).
US Orders:
1. USPS First class mail (2-5 business days)
2. USPS Priority Mail (2-3 business days)
3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases) Express is NOT overnight (Signature required)
4. Free Shipping (2-5 business days)
International Orders:
1. USPS First class mail (14 - 20 business days) *This option will only appear if your order weighs under four pounds.
2. USPS Priority mail (6 -14 business days)
3. USPS Express Mail (5 -10 business days) (Signature required)
*All international packages may be processed through customs regulations which may cause a slight delay with delivery times*
All orders placed on Friday after 12PM CST will begin processing on the following business day.
Tracking number will be sent to the email address within 48-72 hours after your order has been placed and paid.
Kweenz Fashion {Iris Designs} is NOT responsible for any delays in delivery caused by lost or stolen and unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to). Please ensure that your shipping information is correct to avoid any delay's in your order's delivery date.
Kweenz Fashion {Iris Designs} is NOT responsible for lost or stolen packages. All domestic shipping has $50.00 insurance Through USPS.
Please file a claim at usps.com
EXPECT SHIPPING DELAYS
Due to COVID-19, carriers (USPS & FEDEX) are experiencing increased delivery times + lags on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will not be able to issue you a refund for the shipping fees or product.